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Total Protect Home Warranty Complaint - This company will wait you out on Appliance Replacement for months - Washing Machine
Washing Machine - Complaint
FORTLAUDERDALE, FLORIDA -- I went months going to a laundromat while waiting for the warranty company and the service company to make the decision to repair or replace my machine, each blaming the other for the communication difficulties. This tactic worked like a charm forcing me to give up and make my own arrangements. Total Protect/Cross Country/Homesure wins another one......
The AirConditioning was my most recent rip off. I had it investigated on the state level and the warranty company will change the facts, communications and paperwork in whatever way will make them come out smelling like a rose and appearing to be following the fine print, exclusions that do not pertain to the mechanical failure. They also gave authorization to replace my air with an authorization # and part numbers on my phone in my presence. The Service company had the Authorization # and part numbers all approved for a new unit and then the following week were told that Total Protect had spoken to me and denied the claim.
I called Total Protect upon hearing this outright lie and they then proceeded to lie to me about the service company technician having given a second invoice on the claim. Again I checked with the Service Company and they assured me that they and their technician did no such thing either on paper or verBally.
I called back to speak to a Total Protect Supervisor and they would not put one on the phone. I called the Bank that I purchased the Warranty from as an optional product to my mortgage and they got a Supervisor on the line for me.
I asked what the fine line was between when the warranty company covered or denied a claim with the presence of rust and corrosion as normal wear and tear for an older 15-18 year old unit parts. I was told that each claim was a new claim and if rust and corrosion were not cited by the technician as the cause of the malfunction then it was covered.
I checked the written service order for the August claim and there was no mention of rust and or corrosion on the report whatsoever.
When I filled out the Consumer Fraud Paperwork and saw the response that Total Protect gave that division I saw that they even lied to that governing authority. So short of getting a private attorney there is no way to Win against this company that has been fraudulent in more than one claim with me. The part that enrages me is that the Bank involved continues to offer this company as an optional product to rip off thousands of their customers.
The AirConditioning was my most recent rip off. I had it investigated on the state level and the warranty company will change the facts, communications and paperwork in whatever way will make them come out smelling like a rose and appearing to be following the fine print, exclusions that do not pertain to the mechanical failure. They also gave authorization to replace my air with an authorization # and part numbers on my phone in my presence. The Service company had the Authorization # and part numbers all approved for a new unit and then the following week were told that Total Protect had spoken to me and denied the claim.
I called Total Protect upon hearing this outright lie and they then proceeded to lie to me about the service company technician having given a second invoice on the claim. Again I checked with the Service Company and they assured me that they and their technician did no such thing either on paper or verBally.
I called back to speak to a Total Protect Supervisor and they would not put one on the phone. I called the Bank that I purchased the Warranty from as an optional product to my mortgage and they got a Supervisor on the line for me.
I asked what the fine line was between when the warranty company covered or denied a claim with the presence of rust and corrosion as normal wear and tear for an older 15-18 year old unit parts. I was told that each claim was a new claim and if rust and corrosion were not cited by the technician as the cause of the malfunction then it was covered.
I checked the written service order for the August claim and there was no mention of rust and or corrosion on the report whatsoever.
When I filled out the Consumer Fraud Paperwork and saw the response that Total Protect gave that division I saw that they even lied to that governing authority. So short of getting a private attorney there is no way to Win against this company that has been fraudulent in more than one claim with me. The part that enrages me is that the Bank involved continues to offer this company as an optional product to rip off thousands of their customers.
Comments:
Posted by Alain on 2011-10-10:
This seems to be common behaviour for home warranty companies. The best you can do is warn other consumers to avoid them, which is appreciated.
Posted by Venice09 on 2011-10-10:
I agree, Alain. All of this is so typical of warranties and confirms what many people had to find out the hard way. I think consumers are finally getting wise to warranty scams.
Posted by Alain on 2011-10-10:
Eventually they'll catch on, Venice!
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