JCPenney Informative - Monthly charges without my permission
We made one internet purchase from JCP and were unknowingly signed up for some program called SB Savings solutions after the purchase. JCP said that we signed up for a ten dollar off coupon and were automatically signed up for a ten dollar reoccurring monthly fee as a result. We never signed up for this program and I never received any membership or coupon information. I tried to resolve this with both JCP and SB with no success. The SB Savings Solution site doesn't even have an email address to contact them. I asked both SB and JCP to provide me with proof I signed up or that they had sent me any membership materials. SB sent me only the date of my JCP purchase and JCP escalated the problem all the way to their corporate office but despite my 3 follow up calls always told me they were looking into it and never did anything to resolve the issue. Now I have an unknown company (SB) with that has all of my credit card info that has already used it without my permission to make unauthorized deductions from my bank account. Plus, what other personal information has JCP given to these people that they will no sell or use without permission? I am a lifetime customer of JCP and will NEVER set foot in one of their stores again. Shame on them for resorting to this type of ethically dubious business model. There are many other people that I've found on the internet who've had the same experience with JCP and SB.