Empire Complaint - Empire Vertical Blinds
My wife and I bought a new house in 2002 and called Empire for a quote for vertical blinds. We decided to go with Empire and subsequently spent several thousand dollars to equip the entire house with vertical blinds. Over the years my grandchildren broke 2 of the plastic standoffs that the chord and chain spool through so I called Empire to explain that since this part couldn't be found anywhere else I would be happy to drive to a local installer to purchase these parts - and of course the installer said no they could not do that - apparently they needed the $50.00 service fee in order to sell me the part. Keep in mind that this part is probably no more than $2.50 so the total would probably be no more than $5.00 but no they wanted that $50.00. I asked the person on the phone who this installer worked for and she said Empire so I sugerted that they fire that installer as they were not doing much for customer relations.