Sears Complaint - SORRY SERVICE for air condition
MYRTLE BEACH, SOUTH CAROLINA -- I purchased a new a/c unit last june of 2004 a central unit complete with all new duct work in my house.$5000.00 with a 10 year parts and labor included ha ha...... On August 2, 2005 it went dead sometime during the night. I called Sears on August 3rd 7:300 am and they told me it could be over a week before they could get here. I informed them that my wife suffered from breathing problems and they stated that they would have someone here on maybe on August 4th. They did,,,, but then no parts and the guy told me they get it overnight to me, well overnight to me would be August 5th well to them it is August 6th.. But guess what no parts or anyone showed up. I have called and talked to everyone but President Bush. What a joke. Never the same person twice or they don't exist, even when you tell them the person's name. Well it is Sunday night August 7th and still hot as ever. I went to store and purchased a unit to go in bedroom for wife on Thursday. It was 97 in my house. HOT!!! But my complaint is service sorry no good service. Sorry no good management. Sorry no good products. I will never ever purchase anything from Sears and I would like to start a national association against the purchase of items from Sears. Why purchase anything when something like this happens, with a don't care attitude. Just wait we will get there sometime.
Not ever again for me...
Myrtle Beach,, Conway, SC