McDonough, Ga Complaint - Restaurants - Customer Complaints

Review by 19august8832 on 2011-10-09
I really wish the customers wouldn't get so angry at staff over simple things. The employees 90% of the times are making mistakes because they are being rushed constantly by management.

There are so many complaints with this store and the managers always blame the employees, whether it was a parked car that got forgotten, or an order that got screwed up (a manager almost always bags the food for drive-through at this store.) And remember when you get pissed off at the manager and demand a refund, you're not hurting the store they just take it from the cashier who's drawer it just came out of.

I don't think anyone knows that. Earlier I was reading a post where a girl was confused about why her drawer was short. Yes anytime they refund anything from your drawer YOU pay for it. You better read each customer's order back to them twice....
Comments:5 Replies - Latest reply on 2011-10-10
Posted by Skye on 2011-10-09:
What are company rules if an employee comes up short? Are they supposed to pay it back personally to the company?

Posted by 19august8832 on 2011-10-09:
Our checks are short. Written in ink is the amount we owe on the check and we can't cash our check until we pay that amount. Of course this is only the cashiers.
Posted by 19august8832 on 2011-10-09:
I think that's how they all do it though.
Posted by lexophiliac on 2011-10-09:
Each franchise institutes their own policy on the issue. One franchise here they deduct it from the employee's check before the employee receives it, another one demands the employee pay cash within two days of a short till, another one writes the employee up and terminates after the 3rd writeup. My sister inadvertently accepted a counterfeit $20 at the drive-through and had to pay the company back out of pocket before she could come back to work her next shift, or she wouldn't be allowed to work.
Posted by danny54 on 2011-10-10:
Maybe it's just me, but this sounds illegal as all get out. There are ways to process refunds so cash drawers aren't short and, unless theft can be proven (and handled a different way), I would think a state labor board might be interested in this situation.

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