JC. Penny Complaint - JC Penny's no longer loyal to brands and long time customers
For years I've purchased Cabin Creek Tall Pants from J. C. Penny's. They fit well and the materials are very nice. I've recommended these pants to many throughout the country during my business travels. I logged on to the web site yesterday to purchase more Cabin Creek pants and was surprised to see that the selection is poor. I believe they might be discontinuing a very good brand, reasonably priced. This is a loss to loyal customers and in particular, tall customers.
J. C. Penny quit carrying narrow shoes quite a while back. It would appear I no longer have a reason to shop at J. C. Penny's.
Customer loyalty and satisfaction is obviously not a concern of the retail business any longer.