Cingular Wireless Complaint - Cancelling Service Nightmare
INDIANAPOLIS, INDIANA -- I was a former ATT and customer. When they were taken over by Cingular, I went into a store to find out about adding my husband to Cingular and getting onto a family plan. I was informed that to do this, I would have to buy 2 new phones – that my current phone (which was only a little over a year old) could not be brought into the network. In addition, I would have to move to a much more expensive monthly plan than what I had with ATT.
So I decided to keep my phone and my husband and I signed up for another phone with Verizon Wireless. This was fine until my husband dropped his ATT phone and it would no longer work. We decided to cancel that phone and get us both onto the Verizon plan.
Over a month ago, I went into Verizon to do this. While at the store, I called Cingular and spoke with a woman who told me I would have to pay a termination fee because I had bought a new phone with ATT and was under contract until March 2006. I was very upset by this because I never signed a contract with Cingular, so it was beyond me why I was considered under contract. But I told her to go ahead and cancel the service and I would pay the fee. Then the Verizon people tried to transfer my cell phone number from Cingular to Verizon. They could not find it in the system and said that’s because you had already cancelled it.
So, I have been waiting for a bill for the termination fee, but instead I received a bill for monthly service - $35. I called today to find out why I got this bill. The woman said my phone was still in service. I explained what happened and she did some research and came back with some completely incomprehensible excuse as to why my service had not been cancelled. She said it was my fault for not calling back to confirm my service was cancelled. How was I supposed to know that I had to call back?
The icing on the cake of this story is that the representative told me in addition to the $175 termination fee and the $35 monthly bill, that my service would not be cancelled for another few weeks and I would also be charged another $35 for the month of August.
This is unbelievable to me - I will pay the money just to be rid of these slimeballs. Any suggestions of where to file complaints?