AT&T U-Verse Complaint - If U-Verse, U-Crazy
LOS ANGELES, CALIFORNIA -- Signed up for U-Verse but then cancelled within 30 days because of all the problems experienced with the television picture freezing and a constant echo on the phone. Numerous visits from service techs could not solve either problem. We were blatantly lied to by two different AT&T representatives. In addition to problems with the quality of the television and telephone, the quality of customer service was terrible. You would not believe the hours I had to spend on the phone trying to get issues resolved only to call a couple of days later to discover they had no record of my situation. I got sick and tired of hearing, "Hello, my name is _______ and I'm here to ensure you're Very Satisfied". No one I dealt with was able to ensure my satisfaction. The best thing we did was cancel U-Verse and go back to DirecTV.
I would never recommend U-Verse!