Lowe's Informative - 5 service calls & over a month with no washer
ST PAUL, MINNESOTA -- I bought a Bosch washing machine in April, 20ll from Lowe's. By May the error E27 showed up and the door wouldn't open. It took over a week for a service person to arrive to open the door (even tho wet clothes were inside). The repair person said a wire in the door lock was loose, he moved it around and the E27 error light disappeared. He said, call again if you need to.
Of course, the door locked up again (with wet clothes inside) a month ago. The machine is still under warranty. I have had 4 additional service calls scheduled (2 were no shows--Eden Prairie Appliances called and said they were not scheduled, even though I had a previous phone call confirming the time and date). For the second no-show, A & E Factory Services did not call and did not show up. Upon the 5th scheduled visit, the repair person said the part ordered (at service call number three) was not the part needed--and he ordered another part. The next service call is schedule 11 days from today.
I have been having to pay to do laundry for over a month and I have been unavailable for work during these many scheduled times. I called Lowe's service at 1-888-775-6939 and was transferred to a supervisor. She told me Lowe's could send a gift card for $20.00. I declined.
Previously, I called the store manager. He told me that he would forward my complaint about poor service to company headquarters, who contracts with company's to do repairs and that he would cc me on the email. No copy of his email arrived. Although, someone from Lowe's did call and say they would accept my complaint.
"I'm sorry" appears to mean nothing to Lowe's staff or the their contractor's staff. I am still without a functioning washing machine. Still missing work for needless appointments. Still paying to wash my clothes at a vendor.