Comcast Corporation Complaint - Don't take an attitude with me
COLORADO -- So I just noticed my voice mail light blinking on my phone, and checked the message. It was a call from Comcast, telling me if they cannot get in touch with me, my appointment for today would be cancelled. What! I have a scheduled appointment for tomorrow, October 12, 2011. When I call them back to tell them, they are insisting my appointment is for today, October 11, 2011. I tell them no, it's for tomorrow, because we have dental cleaning appointments today, and have had this dental appointment for 3 months, so I know not to schedule anything for today. I would not waste some techinicians time by having them come out when we aren't home. I was very polite, and just wanted to clear things up, which is the error on their part.
The guy on the other end cops an attitude with me, telling me he'll try to reschedule me for tomorrow. I say, no we already have an appointment for tomorrow, and here is my reference nunber. I can hear him sighing loudly as if I'm annoying him. I'm not crazy, I know when I make appointments and mark my calender. I made this appointment last Tuesday, which was October 4, 2011, for tomorrow October 12, 2011. I understand errors happens, but I didn't make the error and should not have to be treated rudely, when I was polite and remained polite during the entire phone call. I said thank you and good bye, and was just hung up on.
All I wanted was for them to make sure my scheduled appointment for tomorrow is still scheduled, and for some reason, they keep insisting I'm wrong.
Is it that difficult to understand that today is not our appointment. So at this point, he says someone should be out here tomorrow.
We'll be here waiting for our scheduled tech to arrive, tomorrow October 12, 2011 betweem 1-3PM.
Has anyone been having this issue? This is our problem, when we go into the free section for movies, the TCM (Turner Classic Movies) which is free, now all say "BUY", but we get the channel so this category is free. It's been free for 4 years, and it's part of our package. So the tech department could not do anything for us by phone, so they said we need a tech to come to our home. I think it's so weird this is happening in our free category, but hopefully the tech, if they show up, can help us.