Sierra Trading Post Complaint - Stealing my money...
I placed an order from STP on the 1st of October (SATURDAY). When I placed the order and decided to pay with Paypal everything went smoothly and the order appeared as completed, I received an email telling me the order was completed amd would be shipped shortly. Well that didn't happen! They did take money off my Paypal, but on the MONDAY I received an email from them saying my order was "pending" because my shipping and billing addresses were different and I had to confirm that info with them, so I did as requested, answering the email at the same day. It was WEDNESDAY and the order still hadn't shipped.
I needed those items for the next weekend so I told them that they should cancel my order and issue a refund. They replied saying they one of the items I ordered was "out of stock". Oh great, yesterday the shipping and billing addresses were different, now it's out of stock? Anyways I informed them that I wanted my order to be canceled. The next day they sent me another email saying my order had been shipped! HAHAHA. I told them that I wanted them to cancel it and they did tell me they had canceled it because something was out of stock. But something happened and they shipped it. LOL.
I have been sending them emails since then and they tell me that they will issue my refund when the order gets back to them (I didn't get a hold of it; they set it to return to them automatically). Hey wait... Now I have to deal with the consequences of THEIR mistake of shipping it to me??? I want my money back REGARDLESS of the order getting back to them. My money and I have nothing to do with the fact that they made a mistake and shipped it. It is not my responsibility that the order gets back to them, in fact I don't even have a tracking number to make sure it gets back to them. I want my money back. If THEIR order that shouldn't have been shipped gets back to them or not it's their problem. They are using my money now and I consider it stealing. They should be ashamed of their mistake and give me my money back that is not at all theirs.
I have nothing to do with that order. I want MY money back to me.
MY MONEY IS NOT YOURS SIERRA TRADING POST!