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AmericanExpress Compliment - AmericanExpress Gold Card Travel Services

Review by madconsumer on 2011-10-12
For the weekend, I decided to go to the Big Apple. After searching thru all the flight info and hotels, I figured it was time to utilize my gold membership. Today I telephoned AMEX Travel Services, and pressed the button for gold card members. After verifying my info, the agent made me feel special, and asked me a series of questions of my travel plans. She then went to work, found the hotel I wanted in Midtown, booked my flights, and even verified with the hotel their shuttle service. During the entire process, the agent was friendly, asked if I had been to NYC before, spoke about how she would love to go shopping there, and even looked for any last minute show deals.

All in all, the process was friendly, fun, concise and successful.
Comments:5 Replies - Latest reply on 2011-11-09
Posted by Churro on 2011-10-12:
Awesome MadC. I love New York City and right about now would be a great time to be there to witness the OWS crowd.

I'll keep American Express in mind in the future. Good Review!
Posted by NicoleM on 2011-10-13:
Nice review, Madc! I think their customer service can be great. And having help with travel plans is a bonus! I've also gotten a lot of free stuff with their reward points.

Have a safe trip.
Posted by Alain on 2011-10-14:
Enjoyed your review, Madconsumer! Nice to hear about a good consumer experience. Have a great time in NYC!
Posted by chrissiann on 2011-11-08:
I LOVE American Express!! They have always been most good, polite and professional to me, and alerted me immediately when they detected fraudulent activity on my card last year. I don't even know how they knew so quickly, but they took immediate action to protect me. They are one of the best.
Posted by Biancakahn on 2011-11-09:
AE excellent service. they detected fraudulent activity in my account and called me asking about those suspicious charges. they were false charges and AE eliminated those from my account

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