Whirlpool Kitchen Aid Dishwasher
Kitchen Aid Dishwasher KUDS30FXWOW - Complaint
I purchased a new Kitchen Aid dishwasher @ $800.00 Purchased at Sheelys in Ohio. At the time of purchase Sheelys said they service their products. After needing service they came out 4 x’s then said they were doing me a favor servicing my dw and passed the buck to Whirlpool. I live about 15 mi from Sheelys. I have purchased 1 slide in range, one defective convection oven, Jenn air owned by Maytag I believe owned by Whirlpool) a lamp, chandelier, 2 leather couches, 2 leather ottomans, one oversize leather love seat. 2 beds. 4 dishwashers,2 freezers, and washer/dryer and kitchen table/chairs, rocking chair and ottoman. Totaling in the thousands from them.
I had a new Whirlpool dishwasher. installed because the old one was leaking and after a few service calls could not be fixed. I purchased a good one with a stainless steel tub. It initially leaked. Strangely that stopped on its own. It was purchased in May. I was hardly around all summer conditioning and working 7 horses and some showing. In August the basket broke. I called for parts. Whirlpool sent the wrong parts to the wrong person at the wrong address. I tracked them down and saw that they expected me to put the wheel housings together myself. I called again and a technician came out verified that correct parts were needed and ordered them. Each time they came out and I said the DW wasn’t working they all gave me a preprepared speech about how the phosphorus ban on soaps is the whole problem. I told the 2nd repairman that the arm wasn’t moving the dishes weren’t being cleaned and I noticed it stopped during the cycle. He ran a short cycle and declared nothing wrong. #3 came out and I begged him to call the company and see if they have any known issues. They did.. the machine stops during the cycle. He ordered the part, the control panel and another repair visit, another day and the machine wasn’t even getting the top rack wet. And it was still not running complete cycles. Sheelys gave up on me and said they could no longer service me because I am out of their area. And passed the buck to Whirlpool. Whirlpool sent a repairman who said indeed the sprayer was not even getting the top dishrack wet and the control board wasn’t working. So he ordered a 2nd control board and a new pump/motor. At this point everything has been replaced at least once. The control board twice. Repairman #6 comes in today installs the pump and control board and leaves. I load the dishwasher leave and come back to find my floor flooded because its leaking again. Sheelys spoke to Whirlpool’s Kent, who said last time if this wasn’t resolved they would take care of the issue. And after 3 major repairs replace it. Today Scott at Whirlpool refused to honor that and very shortly, asked if I would be home next Wednesday between the hours of 8-5 for service call #7. He was very robotlike stating have I helped you today? Which was irrelevant because he hadn’t helped me with anything and just committed me to another full day service call. Which just shows they are insincere and unconcerned. They build an inferior product, refuse to stand behind it, bury you in service calls. Who can take 7 days off in less than 2 mos for dishwasher repairs. BTW today I had to take my Whirlpool washing machine apart and fix the F2 error because of a design flaw. They didn’t include a drain screen so it clogs on a regular basis if you forget change in your pocket etc, today I pulled a bra support wire out of it. How can you plan for that. Lg makes a nice one with a screen. If you need a place to store clean dishes after you wash them yourself, this is the product for you. Keep in mind the basket does break and you will have to replace it. If you expect to purchase a DW that will clean/sanitize your dishes and not leak all over your floor look elsewhere. Just Google Whirlpool and review or ripoff and you will see I am in good company. I wish I had before purchasing.