Charter Communications Informative - Lies about the cost - 25 Mbps Internet, Canada-US unlimited, 140 cable package
MADISON, WISCONSIN -- I was told that this bundle would cost me $169. The final cost is $277. I scheduled an appointment for the weekend of Oct. 1st but unfortunately couldn't do it. After rescheduling, on Fri. 7th they came and set it up. The rate quoted shouldn't have changed right? Anyway, I had service from 8pm Fri. til 11am Sat. I called right away since I have online school. I was told that they 'check' the system from time to time by restarting the modem and it would reconnect in 3 hrs or so. NOT! This was a mis-statement. The disconnection dept shut it off. I found that out after calling and talking to someone who actually looked- they said the 'connection' dept and 'disconnection' dept aren't related so they didn't know I was a new customer, not the old one turning it back on. (BS!) So finally I was turned back on on Mon @ 11 or 12. Too late for my assignments due on Sun, since I thought it was a temporary problem.(yes no comment-should've set up my mobe as a hot spot sooner). That alone made me reconsider Charter. But the final straw is, getting the bill on the 12th and it's for $277!!! What a bunch of crap. I should've been told that I was going to be charged a connection fee. What connection was needed??? The previous customer had Charter so what special thing was done to connect me? Getting connected as a new customer? WTF!! Poor business practice - bait and switch.
Oh and i forgot, the 25 mbps isn't that fast. If I was still doing online mmo's - i'd lose a fight. Regular web pages don't even load all the time, much less load fast. I used to have Time Warner Cable in OH, while they didn't always work, the internet never failed and is 10x faster!!!