Qualified Health Complaint - READ THIS! Customer Service Quality destroyed my interest in the company!
BROOKLYN, NEW YORK -- I have never been so dissatisfied with customer service at this company. I’ve been attempting every day for a week to obtain as much information as I can get to understand better how this company works. I don't have insurance and I need some sort of coverage. Not only have I been rudely spoken to but also HUNG UP on. Is that any way to treat a potential client? At this point, I no longer would like to inquire on any services with this company so please remove all/any messages I left (if the representative even took my info down as promised). I've been waiting for the "marketing department" to contact me back but there doesn't seem to be such a thing. The representative has very little to no information other than just directing me to the website. I found this company by the web so I am looking at the website but I'm looking for over the phone inquiries and customer service. All you keep saying is look at the website…Don't bother calling me back! I wouldn't want to trouble anyone...
The funniest part about my experience was that Mr. Asher (marketing manager?) was whom I needed to speak to but was "conveniently" left for that day and won't be back till Monday. (Today is Wed) BUT this is where it gets good...Ext 7112 puts me on hold a couple times to come back on and explain that Mr. Asher "said" he left for the day and quickly covered herself and persistently claims he is really gone...If you don't want to talk to me, then just tell me to my face...or over the phone.
I guess I'm not qualified for Qualified Health.
PS. Please teach Extension 7112 from customer care and Clair from the "Package Sending" department to stop hanging up on potential clients because that is rude and very unprofessional!