PENSKE Buick GMC Complaint - Company lies and does not honor their deal
CERRITOS, CALIFORNIA -- Reed Amiri,
On Sunday afternoon my wife and I decided that we would like to stop by and look at the new trucks, as I have been emailing with one of your salesman David Loyola, who was pretty good and we felt that at minimum we owed him the courtesy of stopping by and seeing what he had to offer.
I was informed by your director of finance, that there was a sale ending Sunday that there was $8000 off of MSRP, I informed him that I have a code for GM supplier discount which he entered into the system and said that I would receive a $1500 discount in addition to the $8000 for a total of $9500 off of the price of the truck, feeling pretty lucky I tried to add that I am a veteran and asked if there was a Veteran discount at which point based on the fact that I am not a member of USAA that there is no discount for Veterans. At this point we decided that we should actually look a little closer at maybe purchasing a new truck..
We test drove a couple trucks and decided that we liked one. At which point we asked if we could get the same deal for Monday so we could go home and get my trade in. We were informed that Penske could do a “blind trade” after explaining what I had, David and Behzad informed me that they would give me $9500 for my truck. Thinking this is a great deal we started to work some numbers and everything was looking good.
After agreeing on a deal, Behzad had informed us that he had made a mistake and that we could not get the $1500 in addition to the $8000, this shot my payment up and I decided it was too much. My wife and I decided that we were not going to take the deal and started to leave, at this point I was offered $10000 for my trade to offset, I reluctantly agreed to this even though the payment was still a little higher than I wanted.
Was informed that everything is good and that all I had to do was bring my trade in to Penske and re-sign the Purchase Order. Once I arrived at Penske to give my trade in, I was informed that my trade was only worth $5000 and that they would have to get approval from someone else as Behzad should not have made that offer and that the deal could not be made.
I feel that with the mistakes made by Penske and not me that something should be done to resolve this issue.
At no point did I misrepresent the trade-in in any way.
I actually told the mileage to be 65K and in reality it is less than 63K.
I was told that I would have to go back down to Penske this evening to either walk away from the deal or see if a higher management would authorize this deal.
I feel that I am being given the run around by your staff and that the competency and ability to make a deal and actually stick to it by Penske GMC is in question.
My wife and I are being inconvenienced again for the second straight evening to get an issue resolved that should have never been an issue to begin with.
I am forced to ask myself; if it is this difficult to deal with Penske GMC of Cerritos on purchasing a vehicle then why would I ever recommend them to anyone let alone do any further business.
Can you inform me if I am wasting my time and energy trying to get a new truck through Penske or are you going make things right with my wife and myself?
We finally turned the truck back in and walked away from the deal