Dell Complaint - Dell Inspiron 1750 Purchased 7/2010
DALLAS, TEXAS -- I have purchased what I thought was top of the product. Dell customer service is awful. They are trained to give you the run around. I have a printer that is suppose to be wireless that you have to hook up manually. I reported it and sent it in and was told that was the best they could do. Then I had overheating issues with the battery charger. I am talking overheating to the extent of causing a fire. They sent me with my reluctance a new charger since it was still under "warranty". I was extremely angry with the outcome knowing common sense that something else was going on and I repeatedly said that I want a new laptop due to all the problems. After receiving the charger the battery goes out and the overheating continues and now the desktop is overheating. after 2 weeks and up teen phone calls and reporting 2 supervisors for uncalled behavior I sent it in again. When it was returned the battery is still not replaced, the charger is not replaced and the unit comes back with missing parts and is damaged. I was so angry that I immediately called and after another two weeks of every day on the phone up to 6 hours a day they sent my missing piece with a new battery. They have refused to send me a new laptop and they are well aware of the overheating issues. I have a one year old desktop that is falling apart and will cause a fire. they refuse to take care of the damages. I despise Dell and I let everyone know how they are that will listen. I guess instead of making it right and send a whole new unit with the printer they decided to wait on my phone about my house burning down. WOW! I would love to be part of a lawsuit and welcome anyone to contact me that has a similar situation. What is funny is that my research show that are well aware from past lawsuits about the overheating and continue to sell the same lemons. They are fully aware that they are ripping off people and are glad to do it!