Alaska Airlines/horizon airlines Complaint - On Time Performance
I have dealt with Horizon airlines for approximately seven years. They have no concept of on time performance. The "major" airlines have goals and performance reviews and certain standards that they have to go by. Horizon escpecially has no concept of this idea. Very rarely is a flight on time, the flight attendants have the "work to rule" mentallity. I once witnessed a f/a refusing to lift a garbage bag out of a bin because "it wasn't her job" and made the gate agent do it. This airline is Mickey mouse!