VRBO Complaint - An Owner's Point of View
I've seen quite a few reviews on VRBO from the renter's point of view, but not many from owners. I would not say our experience has been a pleasant one. If you do not mind throwing your money away, go for it.
We decided to list our overseas vacation home, as we hardly get a chance to use it. Went onto their website to inquire about listing it there. I got a phone call right away, and the representative gave us the big happy picture of how they will help every step of the way with the listing, and how many hits we will get on our house, yada yada.
So I decided to go a head and pay the yearly fee, about $400.00 US Dollars. I started going through the steps on creating the listing and hit a dead end when it came time to enter the house address. For some reason it would not accept the address. I tried entering it different ways with no luck.
I called VRBO customer service, and the hold times were over an hour so I tried emailing several times instead. It took a week to get a response, and it was just a canned answer and did not help the issue whatsoever. Here it is weeks later, and my listing is still pending and I have not gotten any help, at all. Today I will be calling and holding for however long I need to, but it will be to cancel the service.
So beware. They will be very helpful and fast to respond before they get your money. But after that, good luck if you actually have an issue and need more help than a canned answer can provide!