Frontier Communications Complaint - 6 months after cancelling, still getting bills!!
WASHOUGAL, WASHINGTON -- We cancelled our bundle with Frontier in May 2011, and are still being billed for a monthly amout in October 2011. Every phone call is at least 2 hours and they can't help me, they can't stop the billing and they have every excuse out there as to why. When I finally contacted the WA state Attorney General's office and the BBB I got a call back from Frontier. I also finally got the letter in September confirming that my service had ended. However, I just got another bill for almost 600 for service in September and October. Watch your bills!! This company is making money daily from unsuspecting customers...the governing agencies will drop your case once Frontier responds...even if all they do is tell the agency they are aware of the problem. Worst nightmare I have every experienced. They also have assured me they will not turn the upaid bills to a collection agency...however that has not been the case for other customers. RUN AWAY BEFORE YOU EVER SIGN UP!!