Times Warner Cable and Internet Service Complaint - Abusing and trying to rip off the customer

Review by paulsav416023 on 2011-10-14
LOS ANGELES, CALIFORNIA -- Beware of automatic payments when cancelling service. Times Warner continued to withdraw an automatic payment after I cancelled my service and returned all the equipment. I queried the automatic payment with my credit card company, who (after presumably talking to Times Warner), reversed the payment. Then, Times Warner sends me a refund for the overpayment by check. Then, because THEY sent me a check, they hand me over to a collection agency, AFTER sending me a letter saying that they will automatically withdraw the new amount due to them (a small amount plus the amount of the refund check that they sent to me)from the designated autopay credit card. OK--no problem. But no--prior to the date of the autopayment in their notification to me, they hand over the bill to a collection agency and also try to also collect $17 extra dollars in fees. Fortunately, the collection agency was excellent (Collection Bureau of America). After realizing what was going on, the wonderful person who called to collect a "debt", sorted it all out.
Comments:3 Replies - Latest reply on 2011-10-14
Posted by Skye on 2011-10-14:
Your review is a good reason why NOT to allow any company automatic withdrawal your bank account.

Posted by sabletaz on 2011-10-14:
Posted by D. on 2011-10-14:
Well, they sure messed that up! Glad it worked out in the end. Nice to hear a collection agency got it settled!

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