Hotwire Complaint - Even with travel insurance Hotwire is a ripoff!!
INTERNET -- In mid August 2011, I booked two rooms in Biloxi for Labor Day weekend (September 3-5, 2011). I purchased the Travel Insurance, just in case. We planned to drive from Houston to Biloxi. Tropical Storm Lee hit the New Orleans and Biloxi area that weekend so we were unable to drive there. I turned in a claim to the travel insurance company, Total Access. They denied the claim saying this was not covered! I guess that driving through a Tropical Storm to get to the hotel and then spending the weekend in the Tropical Storm isn't a problem. I'm out $400+.
I have used Hotwire before but won't do it again. The chance to save a little isn't worth it. I found that many hotel websites will give you rates that are only slightly more and you can cancel if needed.