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Rooms To Go Complaint - Bar in Sleeper Sofa Causes Back Pain - Cindy Crawford Sleeper Sofa with Mattress Upgrade
Cindy Crawford Sleeper Sofa with Mattress Upgrade - Complaint
PANAMA CITY, FLORIDA -- My wife and I bought $4,000 worth of furniture from Rooms to Go a year or so ago. A few weeks ago we went to their store in Panama City, Florida to purchase a Cindy Crawford Sleeper sofa for our condo. It was delivered and when we tried it out for a few minutes the bar caused my back to hurt for two days. We had tried the sofa on a showroom floor and it was comfortable. We also purchased a $150 mattress upgrade (posturepedic).
I contacted the customer service number and a tech (what a joke) was sent to our condo. He told us that he didn't know anything about sleeper sofas, but that he could feel the stiffness in the mattress. He told us that buying the upgraded mattress probably added to the problem. He also said if we ordered a hundred of these they would all be the same.
The next day Patty with Rooms to Go called to tell us that the technician found no problem with our sleeper sofa. As a matter of principal I will not let this go. The technician and the woman who called back the next day were poor representatives of this company. I know for a fact that there have been similar complaints concerning the uncomfortable bar under the mattress.
I contacted the customer service number and a tech (what a joke) was sent to our condo. He told us that he didn't know anything about sleeper sofas, but that he could feel the stiffness in the mattress. He told us that buying the upgraded mattress probably added to the problem. He also said if we ordered a hundred of these they would all be the same.
The next day Patty with Rooms to Go called to tell us that the technician found no problem with our sleeper sofa. As a matter of principal I will not let this go. The technician and the woman who called back the next day were poor representatives of this company. I know for a fact that there have been similar complaints concerning the uncomfortable bar under the mattress.
Comments:
Posted by Venice09 on 2011-10-16:
Sometimes techs tell the customer what they want to hear and then report something different to the company. I've had that happen to me. It's very frustrating, and there's not much you can do about it except perhaps ask them to send someone else.
Since you noticed the problem immediately, can the sofa be returned? Or maybe you can dispute the charge with your credit card company. That will get their attention and may be an incentive to help you.
Since you noticed the problem immediately, can the sofa be returned? Or maybe you can dispute the charge with your credit card company. That will get their attention and may be an incentive to help you.
Posted by trmn8r on 2011-10-16:
"V09" made a good suggestion - if this has been used only a few minutes I would try my best to get them to take it back.
A "Cindy Crawford Sleeper Sofa" sounds heavenly, but not as much so as 15 years ago. I bet her name wasn't on them back then - the tragedies of youth.
Did you try the same model in the store for a couple of minutes? It's too bad the issue wasn't noticed. Sleeper sofas aren't known for their comfort.
A "Cindy Crawford Sleeper Sofa" sounds heavenly, but not as much so as 15 years ago. I bet her name wasn't on them back then - the tragedies of youth.
Did you try the same model in the store for a couple of minutes? It's too bad the issue wasn't noticed. Sleeper sofas aren't known for their comfort.
Posted by At Your Service on 2011-10-16:
Very good point trmn8r. Sleeper sofas are not known for their comfort.
I'd be surprised if disputing the charge, in this case and assuming the purchase was made on a credit card, would have any effect.
I'd be surprised if disputing the charge, in this case and assuming the purchase was made on a credit card, would have any effect.
Posted by Skye on 2011-10-16:
We recently visited family, and my husband and I slept on their brand new sleeper sofa, and even with the top notch mattress that was on it, it was not the best sleep. It was a thick mattress and still felt that bar. Not pleasant.
How about contacting the manufacturer, to see if they will do anything for you.
How about contacting the manufacturer, to see if they will do anything for you.
Posted by Venice09 on 2011-10-17:
If I understand this correctly, the sofa they tried in the store did not have the upgraded mattress and was comfortable. Apparently the better mattress made it worse. Obviously, that was not something the OP anticipated. I think RTG should either switch the mattress, if that's possible, or let them exchange the sofa for one with the regular mattress.
Posted by Bama on 2012-08-26:
I just purchased a Cindy Crawford sleeper sofa. There was a giant sticker on mine that said to remove the reinforcement bar before use. Did you do this? Because if not, that might be the bar that is hurting your back so badly. And why the showroom one felt comfortable.
Posted by Logo20 on 2013-04-29:
We also have this uncomfortable sleeper sofa and we did see the remove reinforcement bar but can't figure out which one to remove. Can anyone tell us which is the bar to remove and how to remove it properly. I'd SO appreciate it.
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