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Worst customer service EVER
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAYTOWN, TEXAS -- FIRST - TO BE CLEAR - ONLY GIVING ONE STAR BECAUSE HAVE TO GIVE AT LEAST ONE.. When purchasing 4 new tires for my SUV I was presented with a "Vehicle Mechanical Inspection Report" - something I was not made aware would be happening - and recommended spending an additional $1600 regarding Oil change, Transmission fluid and filter change, front brake job, serpentine belt replacement, all wipers (3 total) change, brake fluid change, gasoline additive, air filter change and transfer case fluid change....

Let me add that all mechanical services were up to date and absolutely none of the repair advisements were needed. All of this for a simple tire purchase. But there is more.... Once the tires were installed, the manager informed there would be an additional charge for installation of the new tires adding up to an additional $140/$35 per tire. "No Problem" I stated, "put my old tires back on the rims, balance them correctly and reinstall on my vehicle so I may hurry to Discount Tires before they close".

The manager tried to convince me to pay the $140, reduced it to $70, and finally agreed to charge what was previously agreed upon. But - yes - there's even more.... Baytown NTB never performed one lifetime balance and rotation which I paid for during original tire installation. Each time I visited the store I was told that - even though there were no customers at the moment nor any present appointments for next two hours, I would have to make an appointment at least 3-7 days out and ahead. Absolutely ridiculous. But wait - yes yes yes there's even more!!!!

While travelling out of state on work assignments I ultimately attempted to have the mentioned service completed at 6 other NTB locations - some in Texas and others out of state - during 3 years of attempts at NTB locations my tires were never balance nor rotated. I will continue to post this each and every month (is an easy copy/paste) for as long as I live or NTB publicly responds to this review and still continue reposting. NTB is the worst auto repair business in America and should be driven out of business.

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NTB IS TERRIBLE!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNAPOLIS, MARYLAND -- If I could give this place less I would...I went there with a hole in the side of my tire on a Friday, they ordered the tire I needed so that it would match the rest. They told me to call on Monday to make sure the tire was delivered and everything was ready to go. I called Monday morning and spoke with the manager, Joe, he told me everything was ready and they would have the tire on the car and me back on the road as soon as I got there. I left work and drove there, there was one person working in the lobby, while the rest were socializing in the shop, they saw me standing there waiting to be helped but never came out, simply turned around and looked through the glass wall and then turned around and went back to talking. Occasionally a woman would come out and answer the phone and then head back into the shop to chat with the mechanics, she made it known she was not a mechanic while talking to the one person that was trying to help the customers in the waiting room. When the man finally finished with his customer he asked what I needed. I told him I ordered a tire on Friday and I am here to have it installed, he said let me check it out, I said I called earlier and spoke with Joe who said everything was good to go, he said okay and took the keys. At this point I had been there for almost 30 minutes, I waited another 20 minutes before they took my car back, after waiting about another 40 the man who had helped me came out and said it should be done any moment, and then 15 minutes later he came out and told me my tire had not arrived at the store yet and I would need to wait longer. At this point I was furious as I had been waiting for nearly two hours. How did it take almost two hours to figure out my tire wasn't at the store and why was I told it was in the first place. I asked to speak with Joe, who I spoke with on the phone, which is when I learned he was the manager. He comes out smiling and says "whats up man, whats wrong?" I say how did it take two hours to figure out my tire wasn't here, and what have you been doing to my car this whole time, he says I made a mistake and was hoping it would show up while you were waiting but I finally called and they said the delivery guy called in sick and someone else would run his route later once they finished their own. I blow my mind at this point, I took off work to have this done and you're wasting my time to tell me that I need to come back later again. This is ridiculous! he smiles again and says sorry but I saw your old tire on the rim in the shop and thought it was the new one when you called, I didn't realize it was the bad one. At this point I get my keys back and he simply walks away, I have never had a store let me leave in a situation like this without offering something to make the situation better, the very least a discount on the purchase, but none the less I head back to work, a few hours later I get the call that my tire is there and its ready for me when I get there. I leave work again and head to the Annapolis location. After arriving it again takes 20 minutes to be greeted by anyone as they were all again in a circle talking in the shop instead of taking care of their customers. it took another 15 minutes to take the car back into the shop and another 20 to put the tire on the car. The tech tells me what I owe and I say I need to speak with Joe because I'm not paying full price for this after being run around all day. He goes to get the manager, Joe, who comes in laughing and goes "what do you want man?" I tell him I'm not paying full price, this is bullshit and you've wasted over 3 hours of my time today due to your own stupidity by not running your shop like a real manager, instead you act like a punk and treat your customers like shit. He asks what I want him to do and I said to start I'm not paying any of the fees for installation, he says done, smiles, and walks away laughing, the tech comes out and says you just saved $11. At this point I'm again furious because I've never seen a manager let a customer leave so dissatisfied when they did so many wrongs. I will never go back to this place because they fail on even the most basic levels to take care of their customers. customer service is a joke, I called as soon as I got back and the customer service agent couldn't careless about the whole ordeal.

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NTB damaged my car and improperly performed a repair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

IRVING, TEXAS -- NTB in Irving, TX charged $801.92 to replace control arms. The car did not handle properly after that. Turns out that the mechanic at NTB improperly installed the control arms. I had to pay a dealer almost $800 to do figure out what was wrong and do the work properly. In addition, the dealer discovered that NTB damaged the cv axle assembly when they improperly installed the control arms. This resulted in me paying an additional $710 to repair the damage that NTB did to my car. I went to the manager at NTB and explained all of this. Additionally, I provided copies of my bills from the dealer and contact information from the dealer. The dealer not only put in writing that NTB had damaged the car, but also provided contact information so NTB could call them to discuss the technical details. The NTB manager said that he would "take car of me." NTB did nothing to reimburse me for the damage or the improper installation. I contacted the BBB, but NTB only responding by requesting the same documents that I had already provided to them in person (copies left with NTB). I had been taking my car to this location for years, and had referred others, but will no longer take my cars to any NTB and no longer recommend that cars be taken to NTB.

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Horrible Shop
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAYTOWN, TEXAS -- DO NOT USE NTB BAYTOWN AT ANY COST!! Deplorable service with under knowledgeable management and staff. I made two trips to this location one with an appointment and one without. My first was without. Even with the mechanic (whom was knowledgeable) telling them exactly what was needed since they have no press for a hub bearing and spindle assembly on sight they had me sit for three hours waiting to not even touch my truck. The second with an appointment was just another long wait to be told they couldn't do the job because they had messed up again.

My advice - drive an hour if needed to avoid this amateur hour automotive shop, especially when your family rides in your vehicle. Two trips, five hours total and sixty miles later on a bad wheel bearing (catastrophic loss of control if fails) to find myself once again driving home with the same problem, wondering if my wheel will lock up or shear off.

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National Tire and Battery Worst Customer Service Ever. A Bunch of CROOKS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAYTOWN, TEXAS -- On Sunday April 29, 2012 my 17 y/o daughter Megan **, arrived at NTB #796 at 3902 Garth Rd, Baytown Tx 77521 in reference to getting a right front tire repaired. The tire had a small roofing nail in the center of the tread surface causing the tire to go flat. The flat was noticed immediately and the tire was changed. The vehicle traveled less than a hundred yards on the flat tire.

I instructed my daughter to take the tire to be repaired/plugged at NTB as we ALWAYS have in the past with all our tire needs. I received a phone call from my daughter shortly after her arrival at NTB stating she was told the tire was not repairable because, it was driven on while flat. I knew this was not the case and told her I would meet her there.

Upon my arrival I made contact with the Mgr. ** and tried to explain that the tire was not driven flat and there was no signs or damage that indicating it was. It was immediately apparent that Mr. ** was unsympathetic and appeared put out by having to listen to me. He was very rude, arrogant and it was obvious customer service meant nothing to him. I asked Mr. ** how he determined the tire was not repairable and learned he nor his employees had even inspected the tire for damage but told my 17 y/o daughter it was not repairable, and the warranty would not cover it.

I then asked Mr. ** to explain why he would assume it was unrepairable without looking at it, and blatantly attempt to take advantage of a young girl who obviously has no clue about tires. Mr. ** could not answer the question but very rudely and in a loud tone stated "SIR SIR SIR I don't know what to tell you." I then asked another employee who was in training to come look at the tire. He met me at the vehicle and pulled the flat tire from the trunk and looked it over. He agreed it did not look damaged from driving on it flat.

At this time I observed him as he took the tire to the garage and took the tire off the rim. He then inspected the tire inside and out and even asked another employee to inspect it. They both agreed the tire was fine and was not damaged from driving on it flat. I then observed him inspect the entire tire and found no other leaks or damage. I was told repair would be covered by warranty - to come back in an hour.

After approx. 30 min I arrived back at NTB and was informed by a smirking Mr. ** that the tire was unrepairable because he found a leak on the sidewall. He told me if replaced with a new tire that would cost $86.00. He went on to say he was cutting me a deal. I could not believe what I was hearing. I told him "I witnessed two of your employees inspect the tire for damage and leaks and none other than the center tread tire were found." I asked him if the cameras in the garage were working, I asked that the videos be saved for review because I strongly believe the sidewall was intentionally punctured after I left the garage.

I also informed Mr. ** I had recorded the entire nightmarish experience on my cell phone and would be making a formal complaint with BBB as well as NTB corporate. Mr. ** then appeared shocked and tried to apologize for the entire incident. He stated it was a big misunderstanding and he did not want any hard feelings.

I have never in my life experienced or even heard of anything like what me and my family went through today at NTB. Myself and my family have been loyal long time NTB customers for many years but, I will never spend a penny there again and will warn everyone I know about this outlandish experience. Mr. ** is a poor excuse for a manager and has no business dealing with customers. His rudeness, and con artist sales strategies have cost NTB my business and everyone else I can warn about NTB. I intend to make a complaint with the BBB as well as looking into criminal charges with the BPD.

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NTB Promotion
By -

ROWLETT, TEXAS -- I purchased a promotion card from my local NTB store when they came door-to-door a few months back, thinking it was a good enough deal to switch from my trusted oil change facility to give NTB a chance since it was a new service they offered. Boy did I make a mistake!

We went to use the card for one of the 5 oil change punches and 1 of the 2 tire rotation punches. We were told we really didn't need to make an appointment when purchasing the card; however, when we showed up, we were told we had to make an appointment (even though they weren't busy when we were there). So we did, came back the next day at our appointment time, and were told it would be an hour before they got to our car (there was 1 other customer there, who had been there for quite some time already and was almost finished up). After an hour and a half the oil was finally changed and tires rotated. We were the only customers/car there!!

I thought this might have just been an off day with a new mechanic so I called a few months later when our other car needed an oil change (this was Saturday) to make an appointment. I was told they couldn't get me in until Tuesday night, and when I asked if it would be done in 30 min. or less, was told no. I told them to forget it.

I contacted the company that ran this promotion for them and was told they do not give refunds, but to be patient and they should be better in a few months. A few months??? This card expires!! Their only "consideration" they offered was to transfer the card to another location - all at least 30 min. from my house. Why would I do that when I have two oil change places within 5 minutes of my house?? I told them I just simply wanted a refund since they clearly ran a promotion that NTB was not equipped to meet the demands of. NTB should stick to tires - they can't compete with the big guys whose business IS oil changes.

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Poor Customer Service
By -

RAYMORE, MISSOURI -- Was told on 10/14/11 that sales associate Mike would order Yokohama AS530 tires and call me on 10/15/11. By 3 pm on 10/15/11 I had not been called. When I called the store I was told the tires hadn't been ordered and paper work was lost. Was told that it would be looked into and they would call me back. No from the store called back. Stopped by on 10/16/11 to see if the tires had been ordered and why no call back. Tires had still not been ordered and they didn't know why I wasn't called back. This store has poor customer service.

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Brake Service Failed Inspection, Inferior Parts
By -

NEWINGTON, NEW HAMPSHIRE -- Brought my car to NTB in Portsmouth/Newington NH for new front brakes and State inspection. Even though they advertised they do the State inspection, they don't. They advised me they would do the brakes, rotors and inspect the car as if they could issue a sticker. After paying an arm and a leg for the brakes, I went to another garage for the sticker. The other garage informed me that they needed to fail the car due to the front brakes incorrectly installed. The calipers were placed upside down causing the brake lines to kink and leak fluid.

4 months later my car is shuttering every time I brake. I brought my car back to NTB to find the rotors have warped? I drive all highway, very little braking, how could they warped in 4 months? The tech told me they would resurface the rotors and it will be good.

2 weeks after that, the shuttering and clanging made it impossible to drive my car. I brought my car to an independent repair shop for an evaluation. The Mech there called me into the shop to show me the issue. The calipers were installed with the wrong hardware, incorrect bolts were used to hold the hubs on, and the rotor itself was warped all the way through. They advised me that there was no way any kind of driving would cause the rotor to be in such bad shape. NTB has not responded to any complaints I have filed.

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Rip Off All Around, Never Buy From
By -

PLANO, TEXAS -- Purchased 4 tires, and alignment service for one year. Last time car was taken in for alignment check was told all is good, but when taken the car in to see if alignment was proper then why front tires are worn on the outside edges. They said they have no records. Then after the contract was provided they claimed the alignment service is now expired. When questioned their previous service, again they claimed no records. We looked for and provided our records then they claimed the alignment may go out at any time by for example hitting a curb.

Then we questioned quality, and the warranty on the tires when we were told there is nothing they can do other than selling a new set of tires and new alignment contract. Tires are worn unevenly, and they will not honor the alignment service purchased for 1 year, nor warranty the tires sold at the same time. I will file a formal complaint with all online websites against you for willful, and intentional failure to honor the contract, as well as filing a complaints with Texas Attorney general, and BBB.

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NTB Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 5 ratings and
9 reviews & complaints.
Contact Information:
NTB
4280 Professional Center Dr. Suite 400
Palm Beach Gardens, FL 33410
1-877-227-5682 (ph)
www.ntb.com
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