Universal Truck rental Informative - Absolutely most horrific experience - zero customer service
CALGARY -- " Without Prejudice "
When deciding to move provinces I made the standard phone calls to companies with trucks for rent, as my family is a 3 person family ( Myself, Husband and little girl) my main concern was that there was enough seat belts to accommodate us.
I stumbled upon universal truck rental and gave them a call, during the initial quoting phase I advised the agent that I needed 3 seats to which she replied that in order to get that I would need to get a 24' straight truck as the smaller model does not have 3 seats despite the fact that this truck was too big for my move I was willing to eat the cost as I was the one with the need for the 3rd seat.
After checking with other companies I found it standard that the bigger trucks had more seats and after doing my homework ( checking websites, and making calls) I decided to book with universal as I was GUARANTEED I would have a 3rd seat along with the website stating that truck specifications also said 3 seats.
I was advised to make a reservation with an additional company so as not to be left stranded if they could not get me a truck, so I made the second reservation and a few days later I was told I had a truck and AGAIN I asked the agent if there was a 3rd seat and I was again told yes ( not once was I advised it was a possibility there would be no 3rd seat)
I was sent an e-mail with my rate quote, and all the info I needed but when the time came to collect the moving truck we arrived and there was ONLY 2 seats, I called the company immediately to sort out the problem and I was greated by an agent who argued with me that the truck did in fact have 3 seats and apparently I was blind!
after arguing for a few minutes I told her I could send her a picture to which she replied ok maybe there is no 3rd seat, I immediately advised her that without the 3rd seat this truck was useless to me and she then advised me ----> rest to follow in comment section