Qwest/Century Link Complaint - Beware ! They keep charging you even when you quit service!
YELM, WASHINGTON -- I had Qwest now called Century Link for 5 years and was never late on payments. In August 2011 I decided to transfer long distance service with my current telephone carrier, Fair Point communications. They offered a decent bundle package for the price so I went with them. I inquired to Ken, the gentleman at Fair Point did I need to call Qwest/Century Link to discontinue service? He replied, NO, you can stay on the line and we can have a 3 way conference. After being on hold, he came back on the line with a lady representative for Qwest/Century Link on the 2nd line. We discussed why I was changing and she asked all the questions they normally do. "Did I want to discontinue service with them? Yes- Did I want it to happen immediately? Yes. Oh and we can't forget before her speaking, the usual recording of This call will be recorded for quality and training purposes. She speaks to the Fair Point communications gentleman Ken, again who was my witness that we indeed cancelled service on that day. The next day, I had to make long distance phone call. Upon dialing, a recording stated I had no long distance to make that call. Obviously Qwest/Century Link disconnected it right away and Fair Point was to start later in the day. However, about 3 weeks later, I received a bill from Qwest/Century link charging me for service AFTER THE DATE I CANCELLED WITH THEM. I had NO LONG DISTANCE, yet now, they were telling me there was no record of me cancelling and my account was still active! How can you have no long distant service from a company -zippo- yet your account is still be active? I was not getting anywhere with Alexis or Anna from that cheating company because they said there was no record of any representative talking to me or the Fair Point Rep Ken.
I called Fair Point up now to see if they would call Century Link, he read the notes and said, yes we spoke with them, wait on the line and we can have another 3 way conference call. They proceeded to tell him the same thing. That "I didn't call" and my account was still active. He spoke with a supervisor--no service there either. Basically Tough luck, I was still paying. Where is my recording I ask? Why don't you use it now? Finally Danielle from Fair Point took over and she called a supervisor, she got the same treatment. So now, Danielle tells me "I'm sorry, I find it hard to believe we didn't get anywhere with them however, we will give you credit for the bill they are charging you when in fact you had no service from them. Fair Point made good on that and I provided a copy of the thieving bill from Century Link. So what is obvious is this, Don't think if another carrier has you on 3 way and you cancel Century Link's service on a conference call, that your account is really inactive. They will keep charging you because YOU DID NOT CALL direct from your phone line. It's a great set up to "Forget or have no record" that the customer cancelled and made that account inactive. It gives Century Link how many more hundreds of thousands of dollars from how many millions of customers? THEY ARE THIEVES AND NOT IMPECCABLE. BEWARE.
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