Budget Truck Rental Complaint - Budget Service Sucks!
SAN DIEGO, CALIFORNIA -- I had made a reservation for a 15 foot truck for Saturday the 30th of July. I even called again on Wednesday to CONFIRM the reservation and was told the truck would be there at 7am. I got to the Budget at 6006 Miramar Rd, San Diego at about 8am only to be told that they did not have ANY trucks and "THEY HAD NO IDEA WHEN THE TRUCKS WOULD SHOW UP". The best that they could do was to give me a 1-800 number to call.
I called the number, was put on hold for about 30 mins adn then spoke to someone who said that someone else would call me back with info about where trucks might be available.
I heard from the 'inventory person' about an hour later. He told me that "THE BEST THAT HE COULD DO WAS TO GIVE ME A VAN AND OFFER ME COMPENSATION FOR THAT".
Since I obviously DID NOT HAVE ANY CHOICE, I decided to do that and had to start moving a lot later than I was supposed to and then make multiple trips in order to move all my furniture.
The WORST IS NOT YET OVER. So, then I was told that I would have to contact the Budget people to get the compensation and so I filled out a form on their website and didn't hear back for days.
Then I called and the person told me that she couldn't do anything since I had filled out the form on line????
Then I sent the form again online.... Still no reply.
Called for the 4th time and was put in touch with a supervisor - Betty - who wouldn't give me her employee number. She asserted that if they were to offer me $5 as compensation, they were beingn VERY GENEROUS. I said in that case I will go ahead and file a report with the Better Business Bureau at which point she said thank you and slammed the phone down.
I'd had enough with them by this point. Firstly, they take reservations and are unable to keep them, and furthermore OFFER NO HELP WHATSOEVER, and lastly act like they're doing you a favor by talking to you after you've tried to contact them on numerous occasions.
Don't EVER RENT FROM BUDGET AGAIN - I KNOW I WON'T.