Hotwire Complaint - Rental Car Cancellation
SAN FRANCISCO, CALIFORNIA -- My wife booked 2 rental cars for a trip to Georgia. She did not understand that she had already booked the first one earlier that day. When we contacted Hotwire to cancel the second rental we were told that it was a hotrate and was final.
While I understand their policy of the hotrates I would think that a company this size would understand a mistake was made by us and work toward resolving the issue. Not done. They simply said there is nothing they can do.
I will never use hot wire again and will make sure that we let everyone know about this issue.