Conn's Complaint - Lower Price Guarantee

Review by hector_r8678 on 2011-10-18
HOUSTON, TEXAS -- I recently purchased LG model 42lk450 from Conn's. I found the same model at a lower price. When I called the salesman I told him of the comparison price he gave me instructions on what to do. Well, when I returned to the store, they gave me an excuse on why I would not be able to get it that way, Then they gave another way of getting the lower price. When I followed the instructions, I was given another excuse for they not being unable to honor the offer. Well, to make things worse, I attempted two more times for the same offer and it was denied each time. Finally, the offer was honored and they told me they would credit my account. So, after 4 attempts and 4 denials,4 different instructions, I have strong feelings that my last attempt is doomed to another failure. Regardless of the outcome of this purchase I am planning to contact the complaints department, with at least the result of Conn's informing their sales dept. the right and only way of customers to attain the offer.

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