Sears Complaint - Beware of Sears! Go somewhere else for service!
LOGANSPORT, INDIANA -- My mother purchased a washer from Sears and paid for delivery. They said they couldn't delivery for 5 days. When the truck arrived, they unloaded the washer in the dining room and said they couldn't put it in the laundry room until my 84 year old mother moved out all of the cabinets. She enlisted assistance from the family and the cabinets were emptied into the dining room along with the wash. She called to ask them to come back and install the washer. They said they would be there in a few days and would call first. After 3 days she called and asked when they would be there to install the washer. They said they would have a truck in the area in 3 to 5 days. 7 days later a man arrived to install the washer and said he couldn't put it in the laundry room that it wouldn't fit.....washer is same size as washer that was already in the laundry room. He left without installing the washer. My nephew drove 1.5 hours down to Mother's house that week-end and had the old washer removed and the new one installed within an hour.
Mother paid Sears for installation and removal and got nothing but a dining room she couldn't use for two and a half weeks and no refund. And she still has to find a way to dispose of the old washer.