Sears Complaint - Buy Somewhere Else!!!
COOKEVILLE, TENNESSEE -- This refrigerator cost $1919 and lasted 9 months. The door seal on the freezer is shot, the freezer door is not closing correctly. I purchased the 3 year extended warranty when we purchased the refrig. I called for repair and told them the problem. I was told they would send a tech out with the part to fix it and the tech would call within 24 hours. The tech called 4 days later and when he showed up...No parts. He was told to order the parts after looking at the appliance. We noticed a few other problems but he couldn't address those since they weren't specified on the ticket. I went back to Sears store and demanded a replacement but I wanted a different brand..This thing is junk. Now..it is a mess. I can't claim food loss because I am returning the refrig. It has to be repaired in order for the paperwork to all go through. So forget the extended warranty (it is useless)and plan to for a BIG headache if you have a problem. Left hand has NO CLUE what the right hand does. And in my case we have an outsource for the repairs which really makes it worse!