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DishTV Net Complaint - Hard of Hearing - Hard Sell

Review by Mesquite on 2011-10-19
Recently subscribed to Dish package ove the phone. I announced that I was very hard of hearing - and the sales clerk and I sent over very carefully all the stats.

I wanted MSNBC, said that several times, also wanted DVR. Installer came with equipment that was not DVR - I had to upgrade to get it. After installed discovered I do not get MSNBC and would have to upgrade again. Each upgrade runs approx. $10.00.

Any suggestions about making a dent in this problem. Can ADD help, if so how?

I've telephoned several times, written two emails. No luck.

Thanks.
Comments:3 Replies - Latest reply on 2011-10-20
Posted by Kris10 on 2011-10-20:
Is there someway you could use a relay service? They could probably help you communicate better and get things sorted out.
Posted by DebtorBasher on 2011-10-20:
Sounds like THEY are the ones who are hard of hearing!
As Kris10 mentioned, you might want to check into the relay service. I have commnicated with many people who uses relay services, thought it takes longer, it's still a great service for people in your situation.
In the future, it might be a good idea to go online to order services like cable etc. That way, you know what you ordered, get a confirmation and have proof to show if you didn't get exactly what you ordered.
Posted by Starlord on 2011-10-20:
I have Comcast, and have had both DISH and DirecTV, and MSNBC has always been part of the Basic package. Good luck.

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