Sears Complaint - Sears Kenmore/Electrolux Microwave Lemon
KAHULUI, HAWAII -- Beware when purchasing Sears Kenmore/Electrolux Microwave!
I purchased a Sears Kenmore/Electrolux Microwave and Wall Oven 10/7/2008 for $1674. I made the purchase because it was beautiful and matched the rest of my appliances. But, as it turns out, it was not a very good financial decision and I should have conducted more research on the quality.
The microwave quit working the week before Thanksgiving in 11/2009 – 13 months after purchase. After numerous attempts to repair, Sears finally completed the repair at a cost of $158 in 1/2010 – so the microwave was not working for over 2 months and not available during the holidays. The microwave stopped working again in 2/2011 (again 13 months after the last repair) and the repair was completed in 3/2011 at a cost of $233 replacing the same switch as in the first repair. Now the microwave quit working again in 10/2011 (only 7 months after the last repair) with probably the same switch going bad since it quit working exactly the same way as the other two times.
I contacted Electrolux to see if they would stand behind the microwave since I spent $1674 initially and have already spent $391 on repairs only to have it broken again – it is only 3 years old! They referred me to Sears since it was an Electrolux product sold under the Kenmore brand name.
I contacted Sears, but they could not replace the microwave or pay to have it repaired. They offered to pay for ½ of the cost to have it repaired, but knowing the repair cost would be at least $233, even paying $116.50 does not make sense since the repair most likely will not last very long. And, nice stainless steel microwaves are now selling for $50 – much less than the ½ the repair costs I would have to pay!
When looking to purchase appliances, do your due diligence and think twice before buying Sears Kenmore or Electrolux.