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Eastbiz Corporation Complaint - Shipito.com Nightmare

Review by skycastle8817 on 2011-10-20
TORRANCE, CALIFORNIA -- Nightmarish experience with this mail-forwarding company shipito.com. I just feel the duty to spare others from the same fate. I wouldn't trust this company again with my package nor with any personal information.

They set arbitrary monthly spending limits as an excuse to hold your package. In order to get YOUR package mailed out to you, they force you to upload your IDs, utility bills, and to post them a notarized and signed 1583 USPS form (regardless whether or not you use USPS). You do have the option of wiring them cash, but then you lose the consumer protection that comes with Paypal and credit card. Think twice before you give them any personal details, beware of identity theft, as other mail forwarding companies don't ask for IDs from you.

There are lots of hidden fees. For example, there is a "bank charge" of 4.3% that I wasn't aware of before I signed up. There is also an insurance fee on top of shipping--I always thought if I use DHL, for example, shipping includes insurance. There are daily storage fees when they're the one refusing to mail out your package, even after they have charged your credit card for shipping and fees.

There is a $5 refund processing fee. If you signed up and paid $8.50, you will get $3.50 back if you want a refund. If you get the form notarized, there is a fee for that, usually at least $20 (though I would advise against sending them this). Oh, but they do "trash your package for free."

Don't trust them with your package. If you can afford to forget about it and "trash it for free," then go ahead. Just be aware of the possibility that once your package arrives at their warehouse, you will not see it again unless you do all of the following (which they call "completely verifying your account"):
1. 2 forms of IDs, recommended driver's license and passport (30%)
2. utility bills (30%)
3. form 1583 (notarized by public notary, needs to be sent by postal service, 40%)
4. form 1583 (signed by you, 10%)

If I knew all of this from the beginning, I would never have signed up. They say they're protecting themselves against credit card fraud, but I don't see why bigger companies such as Amazon and Paypal never ask for IDs. And they don't say how they are protecting their customers' sensitive information.

I had to "trash for free" my second package worth $30, wasn't worth giving them the notarized form 1583 by post that they requested. But as I had already given them my IDs and utility bills and signed form 1583 for my first package (before I was aware of possible identity theft and before I did research), I asked them to remove my personal information and close my account. They replied saying my account has been permanently closed and all my information removed from their system. However, I tried logging in again, and I found my account was just deactivated.

I requested again through the BBB that my personal information be removed. They replied that my information must be kept on file for their records, as they were authorized to be my USPS mailing agent. What kind of reply is that? I didn't mail them the original notarized 1583 form, precisely because I didn't want them to be my agent! So who the heck gave them the authority to be my agent.

Save yourself the headache and try a more trustworthy mail forwarding company. One good measure of a good reputation that can't be manipulated, check www.compete.com and see how popular the company is. People talk.
Comments:2 Replies - Latest reply on 2011-10-20
Posted by Kris10 on 2011-10-20:
Sorry, but I don't understand what a mail forwarding company is. That might help me with this review, but it sounds like they're charging you for a whole lot of nothing.

However, if they aren't your agent, then how did you receive at least 2 packages from them?
Posted by skycastle8817 on 2011-10-20:
Mail forwarding companies just forward mail to you, that's all. But this review is probably irrelevant to you if you don't know what a mail forwarding company is.

It's complicated, I think that's why they've been able to get away with it thus far. Until it happens to you, you don't really know what it's all about. I meant, I did not authorize for them to become my USPS agent, because I never mailed them the original USPS 1583 form. They are saying they can't remove my personal information from their system as I requested because they are authorized to be my USPS agent. But this can't be, because I never gave them this specific USPS authorization, so something weird is going on: either they're making stuff up or they forged my signature to USPS.

The one package they sent me, was just an individual case and didn't involve the 1583 form, because it didn't involve USPS services. I used UPS and forwarded the mail using DHL. Even then I had a hard time getting them to mail the package out to me, because they stubbornly wanted me to post them the original notarized 1583 form, even though they already had my IDs, utility bills, and they already charged my credit card.

The second package I had to "trash" by the way. I refused to post them the original 1583 form, and they refused to mail out my package.

Now, this is weird: if I wire them cash, they said they wouldn't need my IDs and form. If this was a true USPS requirement, it shouldn't matter whether I paid cash or credit card--if they are authorized to be my agent, why does it matter to USPS how I pay my agent? So something doesn't add up.

What bothers me the most now, is they refuse to remove my personal information from their server, and that they claim they are authorized to be my USPS agent, because they're not.

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