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Macys Complaint - Feel robbed - Martha Stewart Enamel Pots
Martha Stewart Enamel Pots - Complaint
DANBURY, CONNECTICUT -- I had 4 Martha Stewart Enamel Pots. I loved them. However there was a recall on them and you were told to return them to Macys for a full refund. So I returned them on October 11, 2011. The one salesclerk in the home store told me the recall was no big deal that no one had really been hurt by the enamel coming off the pots even though there was a recall notice on the cash register that clearly stated that two people were injured. Then my "full refund". These pots were listed at $160 and down. I had two of the biggest pots, 1 the next size down and then the smallest pot. They gave me $61.75 each for the two biggest pots, $44.36 for the next and $27.65 for the smallest. When I complained I was told that was the lowest price that these pots sold for and did I have a receipt. I did not but stated that I had paid more and used my Macy's card to purchase all of them so we could just look it up. I was told that they could only go back six months so they couldn't find it nor was I given that option. I found my receipt for one of my largest pots and I paid over $80 for it and that was with a sale and a coupon. I would have loved to have paid these prices for them. Then I was given a gift card only good at Macys. I have been a loyal customer for Macys for a number of years but after the gift card I don't think I'll be shopping there anymore. As for Martha Stewart, I liked her products but if this is what I get I won't be buying anything else from her either. Maybe I should have just kept my pots and when something happened I should have turned around and sued Macys and Martha Stewart. Anyone else frustrated by this?
Comments:
Posted by NutterButter on 2011-10-20:
You did the right thing by taking the pots back if you could have been injured. You definitely got a bad deal at the store, but I'm sure they were following orders and had little power since you made the purchase so long ago and don't have a receipt. Contacting Macy's corporate might get you somewhere, as they sold you the pots for a certain price and should get back what you paid for them. Best of luck.
Posted by yoke on 2011-10-20:
What does not seem fair is they gave you a Macy's Gift Card. They should have given the cash back. I understand that they need a receipt for the full refund, but since this is a Macy's problem they should give the full price back.
Posted by trmn8r on 2011-10-20:
I think the crux of the matter is you do not have your receipt. That is why they can only give you the lowest price, and it may be why they could only give you a Macy's credit.
If you pursue this further, and produce your Macy's credit receipt you may be able to get further compensation. Good luck.
First the Martha Stewart Exploding Patio Set, then the Fire-starting Martha Stewart Holiday Tree, and now the Martha Stewart Stovetop Set with Removeable Enamel. Hmm.
If you pursue this further, and produce your Macy's credit receipt you may be able to get further compensation. Good luck.
First the Martha Stewart Exploding Patio Set, then the Fire-starting Martha Stewart Holiday Tree, and now the Martha Stewart Stovetop Set with Removeable Enamel. Hmm.
Posted by NutterButter on 2011-10-20:
I'm also trying to figure out how someone gets injured by enamel. Did they ingest it? I can't imagine an enamel cut needs more than a little neosporin.
Posted by Venice09 on 2011-10-20:
"Maybe I should have just kept my pots and when something happened I should have turned around and sued Macys and Martha Stewart."
Heh, that's not such a bad idea. As trmn pointed out, "First the Martha Stewart Exploding Patio Set, then the Fire-starting Martha Stewart Holiday Tree, and now the Martha Stewart Stovetop Set with Removeable Enamel."
Don't forget the folding deck chairs that cut off fingers!
I am not impressed with Martha Stewart products or her reaction to dangerous recalled merchandise. She couldn't care less.
Macy's should have looked up the transaction on your card and given you back the amount you paid, in cash.
Heh, that's not such a bad idea. As trmn pointed out, "First the Martha Stewart Exploding Patio Set, then the Fire-starting Martha Stewart Holiday Tree, and now the Martha Stewart Stovetop Set with Removeable Enamel."
Don't forget the folding deck chairs that cut off fingers!
I am not impressed with Martha Stewart products or her reaction to dangerous recalled merchandise. She couldn't care less.
Macy's should have looked up the transaction on your card and given you back the amount you paid, in cash.
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