Westinghouse, Century-Link etc Informative - How to avoid off shore service "help" online & by phone
DENVER, COLORADO -- Universally, any time you finally reach a human being, ask what country of origin they are working from, most are honest and will give this information to you. Almost all of the larger companies HAVE TO provide an on shore customer service agent. Ask politely for either a stateside representative or for their "On Shore" department and most of the time you will get one. Be sure to write down the customer service agent’s names & numbers, this will help if you get dropped - a common occurrence! Also, ask for the direct stateside phone number you are being transferred to so if dropped or misdirected you can avoid starting all over again. I have had great success with this, and the stateside techs are grateful for doing & keeping their American jobs.