Cigna Tel-Drug Complaint - Tel-Drug keeps blaming the doctor
HORSHAM, PENNSYLVANIA -- After many, many calls, I still do not have the refill of my cholesterol medication. Tel-drug keeps telling me the doctor won't authorize it. (What? The doctor wrote the prescription to begin with.) The doctor's office has faxed the authorization four times. My doctor's office says that the pharmacy can fill the prescription but HAP won't pay for it. So I go to find a place for HAP customer service -- I got the Cigna Tel-Drug number! Those are the crap-heads I started with! What really grinds me is that I pay for medical insurance. Why? I'm out of my cholesterol medicine and I see no way to get Cigna to give it to me. I think I'm screwed.