Suntrup Nissan Volkswagon Complaint - Switcharoo - Product And Service Both
ST. LOIUS COUNTY, MISSOURI -- Took my car in to have a torn seat cover replaced that was covered under my warranty. Upon picking up my car I was initially happy to see the new seat cover...but on my way home quickly realized they had replaced my power Jetta drivers seat with a manual drivers seat. I returned to the service department to confront them...showed the picture in my owners manual of the power seat controls I used to have. They looked me in the eye and LIED...saying that I always had a manual seat. I have driven the car for 3 years...I KNOW what kind of seat my car HAD. They are yet to replace my chair...I will not let this issue rest...even if I must go to the BBB. How would anyone like to take their car in for repairs and get a lessor quality product back? Will never purchase there again. I have many nieces and nephews approaching driving age and I will make sure that they to stay clear of this dealership on So Lindbergh in South County MO.