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Brookstone - Hands Free Juicer Complaint - Brookstone does not care about customer satisfaction - Hands Free Juicer
Complaint
OAK ISLAND, NORTH CAROLINA -- Never purchase a replacement Brookstone replacement plan. Never purchase a Vincci Hands Free Citrus Juicer. In my case, the "Replacement Plan - 1 yr" only kicks in AFTER the mfg limited warranty. I called Brookstone and they would not stand behind selling me this product. It was dead on arrival and customer service told me I had to contact the manufacturer because Brookstone would not step in until the mfg warranty expires because it was a "drop ship" item. My transaction was with Brookstone. In my opinion it is their responsibility to handle issues with this product. To top it all off they are not authorized to release the mfg contact info!! I had to find it myself and the mfg won't call me back. All voice prompt options lead me to the same mailbox for "Andrew". It's not worth the hassle with Brookstone to purchase anything from their store. Their customer service policy is ridiculous. The poor people that answer the phone have to defend a company that does not care about customer satisfaction.
I will never purchase ANY product from Brookstone again. I have been a loyal customer over the years but they must stick to their absurd "policy" even though I purchased their "replacement" plan. Brookstone is worthless. Buyer Beware. I've started a chargeback claim with AMEX. At least they are on my side.
I will never purchase ANY product from Brookstone again. I have been a loyal customer over the years but they must stick to their absurd "policy" even though I purchased their "replacement" plan. Brookstone is worthless. Buyer Beware. I've started a chargeback claim with AMEX. At least they are on my side.
Comments:
Posted by trmn8r on 2011-10-20:
I was under the impression it is standard for an extended warranty to cover the period after the manufacturer's warranty. That makes logical sense - everyone gets the manufacturer's warranty included in the cost of the item. If you want something that covers after that, it is optional.
If you want a deluxe plan that covers from day 1, seems to me you would need to verify that before purchasing the optional protection.
I don't see what Brookstone did wrong here, unless they misrepresented the coverage.
If you want a deluxe plan that covers from day 1, seems to me you would need to verify that before purchasing the optional protection.
I don't see what Brookstone did wrong here, unless they misrepresented the coverage.
Posted by At Your Service on 2011-10-20:
Good point trmn8r.
Posted by Venice09 on 2011-10-20:
You can read Brookstone's return policy and Protection Plus plan here:
http://www.brookstone.com/static/customerService.jsp?panelId=100013&_requestid=37570#ReturnPolicy
Why couldn't you just return it?
http://www.brookstone.com/static/customerService.jsp?panelId=100013&_requestid=37570#ReturnPolicy
Why couldn't you just return it?
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