Metro Entertainment Complaint - Beware - Don't get robbed like I did.

Review by Sue on 2011-10-20
SOUTH WINDSOR, CONNECTICUT -- I recently purchased 3 Wicked tickets for a show in Cincinnati. I unfortunately went to a site supported by Metro Entertainment - which is a secondary ticket broker. If you decide to purchase from them, they FORCE you to agree to their legal terms which mention that their pricing may be higher than the face value of the ticket. They show you a ticket price but do NOT tell you what the face value of that ticket is or the % markup (in my case a 47% markup).

The website then charges you a $28 per tix service fee. Because you have to agree to their legal terms before you purchase, I did not find out until 2 weeks later when the tickets arrived that I had paid $125 for each $85 ticket (face value).

I called and spoke to their reps and their supervisors. They stand behind their legal terms and tell you because you agreed to their terms and understood you might be paying more than the face value of the ticket that you are stuck and there are NO REFUNDS. The supv I finally spoke with hung up on me after a lengthy discussion. This company is rip-off. Do yourself a favor and call the theatre directly and order directly from them NOT and a secondary ticket broker like Metro Entertainment. I learned my lesson. Never again.
Comments:1 Replies - Latest reply on 2011-10-20
Posted by GenuineNerd on 2011-10-20:
Buying directly from the venue may not work if it's a sold-out show...in those cases the only sources for tickets are the ticket brokers, who could easily sell a ticket for over 50 times or more face value, depending on how hot the sold-out act is. Most brokers buy tickets for out of town events and resell them to local buyers at a gouged fee. Which could mean that a ticket to a sold out event in Cincinnati was sold to a broker in Wichita, Kansas, purchased online. Often times you have big lines at venues waiting for the ticket windows to open, the first day a show/act is to go on sale, only to find that the show has sold out before the first person in line had a chance to buy a ticket...because the bulk of the tickets were purchased online by ticket brokers. Unfair, but true.

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