Metro Entertainment Complaint - Beware - Don't get robbed like I did.
SOUTH WINDSOR, CONNECTICUT -- I recently purchased 3 Wicked tickets for a show in Cincinnati. I unfortunately went to a site supported by Metro Entertainment - which is a secondary ticket broker. If you decide to purchase from them, they FORCE you to agree to their legal terms which mention that their pricing may be higher than the face value of the ticket. They show you a ticket price but do NOT tell you what the face value of that ticket is or the % markup (in my case a 47% markup). The website then charges you a $28 per tix service fee. Because you have to agree to their legal terms before you purchase, I did not find out until 2 weeks later when the tickets arrived that I had paid $125 for each $85 ticket (face value).
I called and spoke to their reps and their supervisors. They stand behind their legal terms and tell you because you agreed to their terms and understood you might be paying more than the face value of the ticket that you are stuck and there are NO REFUNDS. The Supv I finally spoke with hung up on me after a lengthy discussion.
This company is ripoff. Do yourself a favor and call the theatre directly and order directly from them NOT and a secondary ticket broker like Metro Entertainment. I learned my lesson. Never again.
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