Sears Warranty Service Complaint - 6th service call today, dishwasher still doesn't work
Today was the 6th scheduled service call for my dishwasher. I received parts earlier in the week and called to confirm I got them. I was told the repairman would be at my home between 8am and 5pm to install the parts. I called about 2pm today to see where I was on the queue and they told me the repairman had called in sick today and I would have to schedule another service call, the next available day was more than a week away.
Each service call, my co-workers have been very gracious to re-arrange lunches, etc. so I can leave at a moment's notice when the repairman calls and says he will be at my house in a few minutes. While I appreciate this, I'd imagine it is starting to get a little old as I now have SERVICE CALL #7 SCHEDULED FOR NEXT WEEK!! I can say if I was someone who had to take a whole day off work to meet the repairman, I'd be even more upset than I already am to have to be taking day #7 soon when two of the calls ended up with no repairman showing up at my house and no notification that he wouldn't be coming.
Apparently Sears doesn't understand that it is easier to keep an existing customer than gain a new one. Over the past 12 years my husband and I have purchased 1 microwave, 1 flat screen TV, Dyson vaccum, 2 refrigerators, 2 stoves, 2 dishwashers, 3 washers and 2 dryers, and multiple Craftsman tools from them. We have never purchased an appliance elsewhere. We love our local Sears, the owners are our neighbors and wonderful to work with. However, when the time comes to purchase our next appliance, we will think long and hard before purchasing Sears again.