Whirlpool washer WFW9500TW01 MCU problem
This washer is 2 1/2 years old, and our fourth set!!!! Starting malfunctioning intermittently a few weeks ago, showing the F71 and F70 codes, then would not start. Would also stop mid wash and the controls would "go into sleep" mode. Called in Whirlpool repair tech, who diagnosed the problem as the micro computer (these fault codes point to a communication problem between the user interface/s and the micro computer)so part was ordered and installed a week later, on the understanding that we would own the part and it was non-returnable!! I had in the meantime been able to get a few loads done by unplugging the machine and re-setting the controls. Part was installed, seemed to work okay on a short test wash. No way!! $428 later machine still doing the same thing. Called Whirlpool who, obviously reading from notes/prompts, said they could not help us with parts at cost, or anything and since we had elected to forgo the extended warranty option, it was pretty much tough luck. Service ran another set of diagnostics, then called WP technical assistance and again visited the premises, this time to talk to them whilst with the machine. Power plug sockets tested okay, so they deemed the problem to be with the MCU, as there was no current to the circuit at that time. Part ordered and installed yesterday, at another cost of $352.50 part only, a special discounted price!!! The worrying thing is that the MCU that was removed, has traces of a white residue on it which look like soap sud, but the body of the housing is completely clean and dry as is the rest of the area around it. I found a website where this has been experienced by a tech in Mississauga On, with accompanying pictures. His theory is thhat the residue is condensation. ????Only HE detergent has been used in this washer, no suds ever noted. Fault codes for MCU are F6,7 etc. These never showed up. So just shy of $800 later, we have a washer that is working for now, but for how long until the new MCU also packs it in??? Or some other part?? I am so disappointed at the attitude of Whirlpool who clearly do not care about customer service, in fact it is an insult to call it that, and in light thereof will NEVER buy another Whirlpool washer or dryer. Has anyone else out there experienced this same sitation with an MCU? Pretty sure this is a factory fault and we, the consumers, are paying through the nose for it!!!
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