Skype Complaint - No Satisfaction for Erroneous Loss of Service - VOIP Telephone Service
VOIP Telephone Service - Complaint
Because of an unspecified "technical glitch" my 12 month renewal fee was not applied properly to my online number and my phone service was cut off on September 21 in the middle of the busiest time for my seasonal ghost tour business. I was not notified in any way (except, of course that I continue to be billed, and to pay, for voicemail and call forwarding for the deactivated number)and I lost thousands of dollars worth of business when my customers couldn't reach me for a month. Once I was told about the problem (by a friend who was trying to make reservations and called my cell number), I got the number reactivated and the erroneous applied funds refunded, but got no satisfaction on my losses or explanation of why I wasn't notified. I am furious and will continue to post negative comments in every possible venue until something is done.