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Enterprise Rent-A-Car Complaint - Beware of Enterprise Rent-A-Car Scam - Rental Car
Rental Car - Complaint
SEATAC, WASHINGTON -- Beware of the 'damage' scam being run by Enterprise ... if anything happens to the car while in your possession, Enterprise will charge you for it. My recent experience involves the steel plate coming loose from under the engine and part of it started to drag on the ground. I stopped and saw what happened and then called Enterprise. They came out with an exchange vehicle, and almost immediately told me I would be responsible for the damage. The person accused me of hitting something on the road ... when I told him I hadn't, he essentially said "your a liar, and beside the car was fine when it left their office, so any damages that occur after that time are your responsibility."
After getting home, I started checking around the internet about Enterprise Rent-A-Car, and I discovered several hundred complaints from across the United States ... on a number of different websites. Almost all of these on-line complaints were very similar to my complaint ... so beware of this scam. If you must rent a car from them, I highly recommend paying for the additional insurance mainly to protect yourself from this scam.
After getting home, I started checking around the internet about Enterprise Rent-A-Car, and I discovered several hundred complaints from across the United States ... on a number of different websites. Almost all of these on-line complaints were very similar to my complaint ... so beware of this scam. If you must rent a car from them, I highly recommend paying for the additional insurance mainly to protect yourself from this scam.
Comments:
Posted by Alain on 2011-10-23:
File a complaint about this practice at http://www.atg.wa.gov/FileAComplaint.aspx and at http://www.ftc.gov/bcp/index.shtml for starters. Also let Enterprise know you're reporting this location's actions to officials and fellow consumers using http://www.enterprise.com/car_rental/contactUs.do
Posted by Enterprise cares on 2011-10-23:
Thank you for your post. I would like to discuss this further. Please email me at care[at]enterprise.com with complete details, exact renting location, and rental agreement number. I look forward to hearing from you soon. Thank you.
-Kyle
Enterprise Rent a Car
-Kyle
Enterprise Rent a Car
Posted by Old Timer on 2011-10-23:
Charging people for gas when the tank is full and claiming damage after you return a rental car has become big money for these companies. Your case was a bit different as the damage was while you were driving it. You can at least argue your case. The gas and damage scam are hard to fight once they have the rental back.
It sounds like a pain but I take a few pics of a rental car before I take it out and upon return. Try and get someone to sign off on the return as being full and no damage. They can't screw you later on even if they want too.
It sounds like a pain but I take a few pics of a rental car before I take it out and upon return. Try and get someone to sign off on the return as being full and no damage. They can't screw you later on even if they want too.
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