Enterprise Rent-A-Car Complaint - Renting a Car in Moreno Valley CA
MORENO VALLEY, CALIFORNIA -- I have been going to Enterprise Rent-A-Car in MoReno Valley CA for the last 3yrs and this the first time I have been treating poorly.
I had made a reservation for my mother a week ago for the weekend of Oct 21-Oct 24 2011...we have been renting cars there for the past 3 yrs. This the first time we experienced terrible service.
1) The guy was the only CSR there and very rude
2) I had always used my debit card for reservation and all of a sudden I needed to go back home and get a utility bill
3) My deposit was $300 which I offered it in cash and He said NO. I felt because I am a Latina He discriminated towards me! He insisted on treating myself and my mother as if we were ignorant and have never rented cars before.
If from the very beg. He would of told me I was not going to get the car I would of been ok but He made me run around town to my bank to get a statement and back home to get a bill.
He also made me call Edison to make sure that was my place of residence and said out loud on my privacy on how much I owed on my bill. in front of a room full of customers by the way who were waiting and starting at him in disbelief ..The CSR name is Kevin...I felt he was very rude and a racist!!!!
I will never AGAIN go back to the this company for my car rentals, I would go there because I live in town and it was good for me. I don't care if I have to travel all the way to Riverside, CA to another company.
I will never come back to this office again and don't recommend
it to anyone else.