Maytag Complaint - Maytag Neptune Dryer
In May of 2006, we purchased a Maytag Neptune Front Load Washer & Dryer. We purchased a 5 year warranty and then of course 4 months after the warranty was up, the dryer started making this terrible squeeking nose and a big banging nose. My husband took the back off and found that there was a bad part, so he took it to a Maytag service store and they told us that in 7-10 days we would have the part. Well it has now been 5 weeks and they have not gotten the part and have no idea when it will be in as it is on a nationwide back order. We emailed the Maytag Company and they responded and asked for model number, the serial number, Dealers name, Maytag service store name and phone number. We emailed all this to the Maytag Company and they responded by phone and left a message that they had no way to get the part that we needed and they had no idea when it would be in because it was on a nationwide backorder. Now that 5 weeks has gone by and we have spent extra money to go the laundramat to dry our clothes every week for 5 weeks we really would like the part or to be compensated for not being to use our Maytag Neptune Dryer. What good is it to have a product if you can not get a part for and the Company has no idea when the part will be available. What kind of Company sells a product and has no part available or stands behind their products. We should not have to spend the extra money to have to dry our clothes when we were told what a good and dependable washer and dryer we were buying. We believe that a washer and dryer should last a lot more than 5 years. We are very disgusted and are tired of washing our clothes at home and having to run to the laundramat to dry our clothes when we should be able to get the part and do our washing and drying in the convenience of our home and not have to spend the extra money every week at the laundramat.
David & Karen