Pharmacist at Walgreen's Pharmacy Informative - Pharmacist is unprofessional, has no sympathy for customers, unethical, disgraceful, disrespectful, impolite
GAFFNEY, SOUTH CAROLINA -- My boyfriend whom has had cancer since 2005, who has been with Walgreen's Pharmacy in Gaffney, SC pretty much through it all to receive his prescriptions was cut very short on his medication that he has to have. He has a 14 year old daughter, and therefore locks all his medicine in a combination safe 24/7. Today (10/21/2011) he realized that 60 pills of his were not in his bottle. No one but he touches his bottles or his medicine. Therefore, we knew beyond a shadow of a doubt it had to be a mix up at the Pharmacy. I used to be a pharmacy tech for CVS pharmacy, and no one is perfect, and the pharmacist who counted the medicine obviously just wasn't thinking and assumed since most people get 120ct of this certain medication that he did. My boyfriend gets 180ct of the medicine. No big deal, like I said no one is perfect. Therefore my boyfriend called the pharmacy and explained what was going on. [snip] the Pharmacist who filled his medication was the Pharmacist working and had no problem with giving him the medicine that he knew he messed up and miss counted. As we were at the Pharmacy getting that straightened out, my boyfriend mentioned that he had no checked his other medicine. He then asked the Pharmacist [snip] if he thought there was anyway that maybe his other prescriptions were off count. My boyfriend was just asking because he did not check any of his other medications because nothing like this has ever happened to him at Walgreens or any other Pharmacy for that matter. When we got home he went and check his other medications and a whole bottle of one medication was missing. Now remember, like I said, he picks them up from the pharmacy, they go in a safe, and are not touched by anyone. The bottle he did have said 1 of 2 on it. Therefore, that means there should be a second bottle correct? So he called back up to Walgreens and spoke with the Pharmacist [snip], and just told him the situation and asked him if he could look and see if there was another bag with his name on it. [snip], the Pharmacist, (who made the mistake of counting one of his prescriptions 60 pills short) had the nerve to say to my boyfriend, "Come on man yeah right, I already gave you 60 extra pills"???? NO!!! [snip] Pharmacist, did not give my boyfriend anything, he gave him the medicine he owed him because he messed up. [snip] was very disrespectful, unprofessional, unethical, and stepped totally out of his boundaries of being a professional, a Pharmacist. I will not write on here what he said because I am a Christian, but this was defintely consumerism at it's worst!! He was discriminating, mistreating, insulting, impolite, harassing, disgraceful, and tried to harass my boyfriend. I understand young teenagers and many people abuse prescription drugs these days, but trust me my boyfriend do not abuse any of his medicine. He even tries his best not to take it unless he has to. The Pharmacist [snip], is one of the worst nasty and rudest person I have ever encountered. Some people truly do need medicine, and do not abuse it. I JUST WANT TO WARN ALL OF YOU NOT TO EVER USE [snip] AS YOUR PHARMACIST!!!...He even admitted that they were not hand counted that they had machines that count the pills out for them. Ok so if these machines were accurate 100% of the time (which I was a pharmacy tech before I went to school to become a teacher) and I know for 100% fact they miscount more than they count correctly. Why would we even have pharmacy techs? We wouldn't. Research these machines, they are crap!! After the Pharmacist [snip] flipped out on my boyfriend, he had the nerve to hang up on him! Therefore I called the store manager who is going to check into this issue (which was very helpful) and inventory the medicine so that he can prove that the Pharmacist did make a mistake AGAIN!!! Which my boyfriend still would not have had a problem with if he would not have treated him that way. I am not complaining about Walgreens, or any of their other Pharmacists, because I do not know them, but [snip] needs to have his license removed and learn how to talk to people before he is even able to work at a any Pharmacy!!! Thanks for your time.