Taco Bell Complaint - Pollock Pines Taco Bell
POLLOCK PINES, CALIFORNIA -- August 12, 2005
Went to Taco Bell last night at about 11PM, and saw a huge group of people in the dining room. There were about 15 cars in the parking lot, and more parked in the next lot over (which would be the Safeway parking lot). Now, this location is only supposed to have their dining room open until 10PM, and their drive thru is open until midnight. So, I pull up, and there's a party in the dining room. There are teenagers making out, lots of people getting seemingly free food, and all of the managers (there were three in purple shirts) were outside smoking. So I decide to go through the drive thru. When I pull up to the speaker, no one answers. So I sat there for a few minutes, and decided to pull up to the window. No one was wearing a headset, so of course they couldn't hear me! I got the attention of a manager, whose name tag said Christine (a short, heavier woman), and asked her to take my order, as no one answered at the speaker, and the sign says they're open until midnight. She told me that they couldn't take my order because they had a lot of food to make. I asked her who it was for, as there was no one behind me in drive thru. She said that the people in the dining room wanted a lot of food. I asked her if it was true that the dining room closes at 10PM, and if so, why were there people still there. She told me that it was true, and these people were friends. She said that they have been overworked for the past five months, and that they decided to do something to make everything worth it. So I asked her how a party in the dining room would help. She said she couldn't handle closing the store, because of everything being torn up, and she's been working until 2 or 3 in the morning for the past couple of months. I told her that she should speak to someone at the corporate office instead of wearing herself out and trashing the place. I told her that she could get fired, and that she shouldn't be punished because their new management couldn't run the store properly. (A new general manager took over in March, named Evone. She has run the store in to the ground since then.)Christine asked me if I would like a free drink, and I told her that I would rather pay for it along with some food. She said I couldn't pay for it, and she couldn't make any food for me. What the hell?!? I go to this Taco Bell all of the time, and I knew a lot of people that used to work there, but it's been ridiculous. Last night was the last straw. I'm still trying to call the corporate office. The first incident was when I had to wait in drive thru for over 30 minutes. I couldn't back out because of all the cars that pulled up behind me (it's summer, people!), and when I got to the window, the guy (David) was nice, and told me that he was sorry about the wait, and sick of people yelling at him because the managers couldn't run the store efficiently enough to make food in under 20 minutes. I nearly ran out of gas. I asked him if I could talk to the manager, who at the time was a girl named Danyelle, and demanded that my food be free after such a long wait. She told me that I would have to pay, and if I had a problem with the service, I should call 1-800-TACO BELL. She gave the excuse that they didn't have enough people to run her shift. I saw her and two other people outside smoking when I pulled up! Well, I guess I should have known not to go in to drive thru when I saw all of the people, but Taco Bell is my favorite fast food. That'll teach me! So I paid, and got my order (a chicked grilled stuft burrito, a cheesy gordita crunch with chicken instead of meat, and a crunch wrap supreme). Or, that's what it was supposed to be. I got the gordita crunch with meat, not chicken (I paid a dollar more for the chicken!), the crunch wrap was cold and not closed all of the way, and they forgot the sour cream, and the grilled stuft burrito wasn't grilled!!! Well, that was a well- spent 30 minutes. I thanked the drive thru guy for being so nice, and told him that I was sorry that he worked in Hell.
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