LaZBoy Complaint - Very Bad Product - Worse Customer Service
OXNARD, CALIFORNIA -- Do NOT buy LaZboy. You will NOT get the same quality furniture that you see displayed in the store. You will NOT get good customer service after you receive your furniture. I bought a loveseat sofa recliner. $2000. Microfiber. I bought exactly what I saw on the showroom floor. Fabric in store is smooth. Fabric I receive is pebbled and wrinkled. Looks old. There are huge gaps between the recliners and the center console. Not supposed to be gaps. The seat backs do not come back up when you bring your recliner back up. You have to get out of the recliner, and pull up the seat back manually. They claim this is a "feature". Their customer service did not return my calls. They did not call when they said they would call. I drove to the store (60 miles from my house) and took pictures of the showroom couch and sent these along with my couch pictures. They claim they're the same. The difference is apparent in pictures and in person. Salesman are nice in the store. But once you buy and receive your furniture, you will not get customer service-period. I wish I had bought BarcaLounger again. My last one lasted over 10 years and the mechanisms still work perfectly. I would have been better off buying Lane for a lot less money.