Bank of America Complaint - Check Card and NSF Fees - Check Card NSF Fees
Check Card NSF Fees - Complaint
SAN FRANCISCO, CALIFORNIA -- It seems that Bank of America's online system is designed to trick you into paying high service fees... The "pending transactions" are intentionally cleared out each day, and no evidence of the purchase can be found. Isn't the transaction still pending? And the funds from purchases made by the check card are not held. By viewing the online statement giving the balance and pending transactions, we were "tricked" into making more puchases which eventually meant that when the payments finally appeared on our account, they came with a bunch of hefty $31 nsf fees. It is not nice to know that BoA will authorize a purchase (even with a normal debit card) of like $18 when the funds would not available in the first place, and then take their $31 service fee.
I have used a debit mastercard before with a different bank, and the funds were held from the time of the authorization until the time the transaction is posted to the account. BoA's intentional clearing of the "pending transactions" and not holding any funds is obviously designed to generate the service fees that are making them rich.
When calling their customer service to try to get an explaination of their policies, and talking to a *manager*, it was clear she was reading from a script. When I interrupted her to ask if she would just answer my simple questions, she said something like "well I guess I can't help you" and hung up!
This is one of the worst "bank robberies" I have experienced, and I will be happy when I find a new bank.